Terms & Conditions – Luxora

1. Agreement to Terms

By accessing or using the website of Luxora (“Luxora,” “we,” “our,” or “us”) or engaging our services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, you must discontinue use of our website and services immediately.

These Terms apply to all visitors, prospective clients, luxury brand partners, and any individual or entity engaging with Luxora.

2. About Luxora

Luxora is a premium digital marketing and brand growth agency specializing exclusively in luxury, high-end, and premium brands. Our mission is to elevate luxury businesses through refined digital strategy, performance marketing, brand positioning, and high-conversion customer experiences.

Our services include, but are not limited to:

• Luxury Brand Strategy & Positioning
• Premium Performance Advertising (Google Ads & Meta Ads)
• High-End Social Media Marketing
• Luxury Content Creation & Creative Direction
• Influencer & Celebrity Campaign Management
• Search Engine Optimization (SEO)
• Website Design & Luxury E-Commerce Development
• Analytics, Tracking & Conversion Optimization
• Brand Identity & Storytelling
• CRM, Email Marketing & Customer Retention Strategies

3. Use of Our Website

You agree to use Luxora’s website and digital platforms only for lawful purposes and in a manner that does not violate the rights of others.

You agree not to:

• Violate any applicable local, national, or international laws or regulations
• Attempt unauthorized access to our systems, servers, or databases
• Distribute malicious software, viruses, or harmful code
• Copy, scrape, reproduce, or harvest website data without written permission
• Use our website for fraudulent, misleading, or harmful purposes
• Impersonate Luxora, its representatives, or any other entity

Luxora reserves the right to suspend or terminate access to users who violate these Terms.

4. Client Services & Engagement

a) Service Agreements

All services provided by Luxora are governed by a separate proposal, agreement, or contract executed between Luxora and the client. These Terms supplement — and do not replace — any signed client agreement.

b) Payments

• Service fees, retainers, and campaign budgets will be defined within the client agreement
• Payment schedules, billing cycles, and accepted payment methods will be specified individually
• Late payments may result in paused campaigns, restricted access, or service termination
• Unless otherwise stated in writing, all payments made to Luxora are non-refundable

c) Client Responsibilities

Clients agree to:

• Provide accurate business information and required brand assets
• Grant timely access to marketing platforms, websites, analytics tools, and advertising accounts
• Respond promptly to requests, approvals, and strategic discussions
• Ensure that products, services, and advertising claims comply with all applicable laws and platform policies

d) Results Disclaimer

Luxora delivers strategic marketing solutions designed for measurable growth and premium brand expansion. However, we do not guarantee:

• Specific revenue increases
• Guaranteed lead volume or sales targets
• Search engine ranking positions
• Specific return on advertising spend (ROAS)
• Viral reach or social media growth metrics

Marketing outcomes depend on various factors including market conditions, competition, platform algorithm changes, audience behavior, economic trends, and client-side operational performance.

5. Intellectual Property

a) Luxora Intellectual Property

All content on Luxora’s website, including but not limited to:

• Branding
• Logos
• Copywriting
• Graphics
• Videos
• Strategy materials
• Website design elements
• Case studies

is the exclusive property of Luxora and protected under applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or commercially used without prior written consent.

b) Client-Owned Materials

All trademarks, logos, product images, brand assets, and materials provided by clients remain the property of the client. By providing such materials, the client grants Luxora a limited license to use them solely for the purpose of delivering agreed-upon services.

c) Campaign Assets & Deliverables

Ownership of campaign creatives, advertising materials, brand strategies, website assets, and deliverables created by Luxora will be governed by the respective client agreement and subject to full payment of all outstanding invoices.

6. Third-Party Platforms & Services

Luxora utilizes third-party platforms and technologies including, but not limited to:

• Google
• Meta (Facebook & Instagram)
• Shopify
• TikTok
• LinkedIn
• YouTube
• CRM and automation platforms

Luxora is not responsible for:

• Platform outages or technical failures
• Ad account suspensions or disapprovals
• Policy changes by third-party platforms
• Algorithm updates affecting campaign performance
• Losses resulting from platform restrictions or account limitations

Clients are solely responsible for ensuring compliance with all platform advertising and commerce policies.

7. Confidentiality

Both Luxora and the client agree to maintain strict confidentiality regarding any proprietary information, business operations, customer data, pricing structures, campaign strategies, trade secrets, or sensitive materials exchanged during the engagement.

This obligation survives the termination of any agreement or business relationship. Luxora will never disclose confidential client information without written consent unless required by law.

8. Testimonials, Portfolio & Case Studies

Luxora may request permission to showcase campaign results, testimonials, branding work, or performance outcomes for portfolio, promotional, or case study purposes. No confidential information or identifiable business data will be published without the client’s explicit written approval. Clients may withdraw consent at any time through written notice.

9. Limitation of Liability

To the maximum extent permitted by law, Luxora, its directors, employees, contractors, affiliates, and partners shall not be liable for:

• Indirect or consequential damages
• Loss of profits, business opportunities, or revenue
• Reputation-related damages
• Advertising platform disruptions or account suspensions
• Data loss or service interruptions
• Outcomes resulting from third-party software or services

Luxora’s total liability for any claim shall not exceed the total amount paid by the client to Luxora during the three (3) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Luxora and its affiliates, employees, contractors, and representatives from any claims, damages, liabilities, losses, or legal expenses arising from:

• Your use of Luxora’s services or website
• Violation of these Terms
• Breach of applicable laws or regulations
• Misleading, unlawful, or infringing content supplied by the client
• Any third-party claims related to client products, services, or advertising materials

11. Termination

By the Client

Clients may terminate services according to the terms outlined within their individual service agreement, including applicable notice periods, minimum commitments, or early termination fees.

By Luxora

Luxora reserves the right to suspend or terminate services immediately if:

• Payments are overdue
• A client engages in unlawful, abusive, unethical, or fraudulent conduct
• A client breaches these Terms or the signed agreement
• Continued engagement creates reputational, legal, or operational risk for Luxora

Termination does not eliminate outstanding payment obligations owed to Luxora.

12. Governing Law & Dispute Resolution

These Terms shall be governed and interpreted in accordance with the laws of the applicable jurisdiction in which Luxora operates, without regard to conflict of law principles.

Both parties agree to first attempt resolution through good-faith negotiations. If unresolved, disputes shall be settled through binding arbitration or courts of competent jurisdiction as determined within the client agreement.

13. Changes to These Terms

Luxora reserves the right to update or modify these Terms at any time without prior notice. Updated Terms will become effective immediately upon publication on our website. Continued use of our website or services after such changes constitutes acceptance of the revised Terms. Clients are encouraged to review these Terms periodically.

14. Contact Information

For questions regarding these Terms & Conditions or our services, please contact Luxora through the official contact channels listed on our website.